Confidentiality Commitment

Confidentiality is the foundation of professional investigation work. Every conversation with CPIS LLP, including the first phone call, is treated under the standing confidentiality commitment set out in this document.

This commitment applies whether or not you ultimately engage us, and whether or not a written engagement letter is in place.

Information about your enquiry or engagement is shared on a strict need-to-know basis. Within CPIS, this typically means:

• The senior case handler assigned to your matter.
• The investigators directly conducting fieldwork.
• The principal partner with overall supervisory responsibility.

We will not disclose your identity or the nature of your matter to any third party without your prior written authorisation, except where disclosure is required by law or by a valid court order.

Where you instruct us to coordinate with your solicitor, accountant or HR team, we share only the information specifically required for that coordination.

We use discreet sender names, generic email subject lines and end-to-end encrypted messaging where possible. Calls are made from private numbers, and meeting locations are managed so that clients do not cross paths in our reception areas.

Case data is stored on access-controlled, encrypted systems. Physical evidence and original documents are kept in a secured, restricted-access location. On request, we will return or securely destroy original documents at the close of a matter.

All CPIS personnel, investigators, support staff and partners, are bound by individual confidentiality undertakings that survive the end of their engagement with the firm.

We will not assist in concealing unlawful conduct. Where we are required by law, by a regulator or by a court of competent jurisdiction to disclose information, we will do so to the minimum extent required and, where lawful, will inform you in advance.

If you believe that your confidentiality has not been respected, please contact our compliance partner directly at compliance@cpis.com.sg. Every report is investigated under the same confidentiality protocols.